In co-operation with Sun Microsystems, and regional channel development provider Tech Access, 3i Solution has successfully deployed an innovative and far-reaching hardware and software solution at a Jeddah call centre operated by service provider Frontliners.
The new technology infrastructure, which includes the initial provision of 50 Sun Ray thin clients, will enable staff at the 24-hour call centre run by Frontliners, to provide voice, email, fax and SMS outsourced solutions for different companies in the country.
Staff at the multi-channel, multi-lingual call centre which is staffed by Saudi nationals, can handle between more than 15,000 calls a day. Frontliners customers will now be able to receive daily online reports and will also be offered data warehousing and business intelligence services as result of the Sun deployment.
Frontliners evaluated proposals from a number of other IT vendors, before opting for Sun and 3i Solution, whose powerful and space saving Sun Ray thin clients and streamlined software solution matched the short and long term requirements of Frontliners. The contact centre provider was able to evaluate a live mock-up of the solution at Tech Access' million dollar i-Force test centre located at its Dubai Internet City offices.
Time period – Early 2005